如何轉接國際電話
[ 2006-04-21 09:41 ]
如今可是個商業發達的時代，但凡與國外公司有業務聯系，就會有國際電話打到辦公室里。那么，怎樣得體優雅的轉接電話、幫助樹立公司的良好形象呢？給大家來幾段對話實例，多加模仿和練習，功夫自然就有了。
O=Operator, C=Chinese
O: Is this the Silver Star Trading Company?
C: Yes, it is.
O: This is the overseas telephone operator in the United States. We have a
call for Mr. John Wang in the International Finance Department from a Mr. Robert
of ABC Company in New York.
C: From whom?
O: From a Mr. Robert of ABC Company in New York.
C: Thank you. Just hold the line, please.
Several seconds later...
C: Hello. I'm sorry but Mr. Wang is in a conference right now.
O: Oh, is that right? When will he be free?
C: Well, he'll be free around four o'clock.
O: I see. Just a minute, please.
Several seconds later...
O: Hello. How about Mr. Peter Chen, then?
C: Yes, he's here. One moment, please.
Several seconds later...
Peter Chen: Hello. This is Peter Chen speaking.
O: Oh, Mr. Chen? Will you hold the line, please?
Several seconds later...
O: Thank you for waiting. Mr. Robert is on the line. Go ahead, please.
Peter Chen: Thank you.
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