三级aa视频在线观看-三级国产-三级国产精品一区二区-三级国产三级在线-三级国产在线

US EUROPE AFRICA ASIA 中文
Business / Gadgets

Online shopping rings up customer complaints

By XU WEI (China Daily) Updated: 2014-05-08 07:31
Online shopping rings up customer complaints

Consumer satisfaction index of China's service sector in 2013

China's online shopping sector was the largest target of consumer complaints in the service industry in 2013, according to two consumer rights groups.

The China Consumers' Association said online shopping, Internet access and mobile telecommunications received almost half of all consumer complaints in the sector last year.

Online services, especially shopping, also topped complaints received by the China Association for Quality Promotion, which focuses on protection of consumer rights.

A report released by the China National Institute of Standardization on Wednesday said intense competition in the industry has failed to yield improvements in service standards.

Online shopping rings up customer complaints
?E-commerce vs traditional commerce: zero-sum or win-win? 

Online shopping rings up customer complaints
Mobile Internet to boost online sales 

"The high number of consumer complaints is in line with the country's fast-developing e-commerce market, which is the world's largest in terms of the number of participants," said Wu Jingming, a professor of consumer rights law at China University of Political Science and Law.

Wu said the online shopping industry was built on the framework of industry self-regulation and without guidelines and regulations from authorities.

"That means there is more room for activities that infringe upon consumer rights and consumers cannot solve the disputes through traditional channels. All they can do is to file complaints and seek help," he said.

Wu said the solution is increasing the penalties for infringing consumer rights.

Around 20 percent of consumers failed to protect their rights under a new law that gives them seven days to return goods for refunds, and more than 30 percent of respondents said online shopping platforms failed to provide accurate contact information for the sellers, according to a survey by the China Consumer's Association in April.

Wu said the country needs a law exclusively for the e-commerce industry.

The number of consumer complaints received in the medical and health sector, clothing and beauty industry, finance and insurance and tourism by the China Association for Quality Promotion tripled last year.

Tang Wanjin, vice-president with the China National Institute of Standardization, said the fact that the country's service sector is mostly small and medium-sized companies has hindered the improvement of standards.

"Meanwhile, the country is lacking a quality system in the service sector to push for the improvement of services," he said.

As of 2012, China had 7.22 million companies in the service sector, according to CNIS.

 

Hot Topics

Editor's Picks
...
...
主站蜘蛛池模板: 成年人在线免费网站 | 亚洲精品一线观看 | 手机在线日韩高清理论片 | 天天更新天天久久久更新影院 | 久久乐国产精品亚洲综合m3u8 | 久久怡红院亚欧成人影院 | 成人免费一级毛片在线播放视频 | 你懂得在线网址 | 国产在线观看午夜不卡 | 国产成人精品日本亚洲18图 | 精品国产亚洲一区二区在线3d | 99久久综合国产精品免费 | 欧美亚洲国产精品久久第一页 | 奇米影视久久777中文字幕 | 国产午夜亚洲精品一级在线 | 亚洲国产一区二区三区青草影视 | 亚欧日韩毛片在线看免费网站 | 午夜国产精品久久影院 | 国产视频成人 | 精品视频 久久久 | 午夜剧场福利社 | 中文字幕在线观看网站 | 久久99毛片免费观看不卡 | 2021久久精品国产99国产精品 | 在线观看免费高清激情爱爱 | 另类二区 | 成熟女性毛茸茸撒尿厕所 | 免费看在线爱爱小视频 | 国产成人精品日本亚洲专一区 | 91色在线观看国产 | 国产精品久久久久影院 | 92午夜影院 | 成人国产一区二区三区 | 亚洲一二三区久久五月天婷婷 | 色天使色婷婷丁香久久综合 | 欧美毛片a级毛片免费观 | 国产成人a v在线影院 | 青青青青久久国产片免费精品 | 国产在线日本 | 91精品国产手机在线版 | 国产精品99久久免费黑人 |